Shipping Information
We typically ship plant orders via USPS 2-3 day Priority Mail on Mondays and Tuesdays so **hopefully** your plants arrive before the weekend. We ship all throughout the United States, including, California, Hawaii and Arizona.
Shipping begins in April based on the average last frost date for your location and also by plant readiness. We hand pick every plant that is ordered and check each one to make sure it is healthy and ready to ship. We ensure all plants are well rooted so they withstand the often rough journey to its final desitination.
We wish we could, but we cannot control what happens to plants or packages once they leave our hands!
When the heat reaches its peak, typically in later June and into July, shipping dates slow down. We want your plants to arrive in the best condition as possible and extreme temperatures paired with being cooped up in a dark box with no light make for some not so happy plants.
If you wish to have your plants shipped at a specific time, please let us know in the comments of your order and we will do our best to accomodate.
Most plants are potted and shipped in 2 3/8" x 3 3/4" band pots.
There is a 6 plant minimum when ordering individual potted plants. (You do not need to order 6 of one plant, mixing plants and varieties is okay.)
If you purchase from Goodwin Creek Gardens (and we are so grateful if you do) it validates the following shipping agreements:
- Customer agrees they have provided a correct and secure mailing address. If any changes are needed to your provided address, please email goodwincreekgardens@gmail.com ASAP.
- Customer agrees not to hold Goodwin Creek Gardens responsible for a package that is lost or damaged by USPS.
- Customer is responsible for filing a claim for a refund through USPS if your purchase/package has been damaged or lost.
- NO returns, refunds, or exchanges can be made after an order has been shipped.
If you open up your package and are unhappy with your purchase, please take pictures of the product and email us! Our goal is to have you happy with our healthy, happy plants and will try to work with every customer to make that happen.
If you have any other questions regarding shipping, please email goodwincreekgardens@gmail.com
Billing Information
All orders are charged by the credit card processor when the order is submitted, not when they ship. In this way we, Goodwin Creek Gardens, do not have access to your credit card number. We are only allowed to credit your account with a refund, and this is done without your credit card number. This is the safest way, we feel, to do business on the internet.
